IT Support Officer at Food Concepts Plc

Reporting to:
Enterprise Support Supervisor

Job Objective:
 Support the business in relations to infrastructure repairs, IT update, maintenance and servicing
Key Responsibilities:

  •  IT Operations
  • Ensure timelines of all IT and related activities assigned are met
  • Challenge others when the values are not demonstrate
  • Ensure hardware maintenance and repairs as related to POS systems, Computer systems and other IT devices
  • Ensure proper system update as assigned from time to time
  • Ensure periodic stock take of IT items and related stock both at RSC and Stores
  • Co-ordinate requisition and payment request for all IT items across the business
  • Conduct on-the-training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
  • Share information, knowledge and experience freely with others
  • Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
  • Own and ensure effective management (from a technical perspective) all of the company’s IT platforms, hardware and software resources
  • Any other task in relation to your experience as may be assigned from time to time

Key Performance Indicators:

  • IT System uptime/downtime
  • Mean Time Between Faults
  • Mean Time to Resolve
  • Number of system breaches due to virus attacks and or breaches
  • Network Uptime/downtime

Skills, Competencies and Requirements:
Functional Competencies/Requirements:

  • Familiarity with IT infrastructure both hardware and software 
  • Knowledge of various ERP – Oracle, Micros etc, office productivity software programs such as word processing, databases, spreadsheet programs, and communications software. 
  • Network Operations and Management

General Management Competencies/Requirements:

  • Problem Solving & Analysis
  • Good Organizational Skills
  • Keen attention to details
  • Good command of English and above average Report Writing skills
  • Candidates must be decent, efficient and self-confident.

Educational Qualifications/Experience:

  • Minimum of university degree or HND in Computer Science, Information Technology or related discipline 
  • Minimum of 1-2 years relevant experience. 

Desired Personal Attributes:

  • Integrity
  • Proactive self-starter
  • Results Orientation
  • Assertiveness & tenacity
  • Ability to cope with and work under pressure

Interested and qualified candidates should apply using the Apply Now button below.

Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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