Research & Development Technical Support Officer at Concept Group

  • Full Time
  • Anywhere

Location: Yaba, Lagos

Job Summary

The Technical Support officer is expected to carry out pre-deployment operations (Quality Assurance / Control tests et al) for all hardware-based products, provide hardware and platform support for new and existing products, carry out troubleshooting of all issues related to the hardware and advanced platform.

Duties & Responsibilities

Serve as first level of escalation for all hardware and platform-related issues.
Carry out configuration of all outgoing hardware in preparation for deployment/installation
Carry out pre-deployment testing of all hardware to ensure quality control standards are met.
Provide solutions to technical issues with existing products, integration of client-specific requirements and expansion of functionalities via new settings and configurations.
Ensure all devices deployed to client meet firmware update requirements
Prepare test reports and documentation of problems solved
Field service activities including preliminary / feasibility inspections and deployment / integration / execution.
Evaluation, testing and experimentation of potential product samples and subsequent bulk procurement.
Provide necessary support to Implementation, Recovery and Control units.

Qualifications / Requirements

Bachelor’s Degree in Electrical / Electronic Engineering
2 – 5 years work experience
Relevant knowledge of embedded systems and electronic circuits
Experience with a microcontroller or PLC systems
Ability to carry out data analysis
Solid troubleshooting skills and the ability to diagnose and solve difficult problems
Desire to work in a fast-paced environment
Desire to develop a deep understanding of the business and end-user needs
Ability to resolve complex issues in creative, efficient, and effective ways
Ability to interpret wiring diagrams
Ability to work independently and pro-actively
Excellent written and oral communication skills.

Job Knowledge:

Knowledge of Remote Terminal Units
Knowledge of Electrical / Electronic Circuits
Knowledge of Electronic Sensors
Knowledge of Electronic / Electrical systems
Knowledge of Microcontroller and Microprocessor-based designs.

Skills / Competencies:

Sensor technology
Python, C or C++
Microsoft Office Suite
G-Suite
Problem Solving
Hardware configuration and diagnosis.